Privacy Policy

We collect personal information from you, including information about your:

  • Name
  • Contact information
  • Computer or network
  • Interactions with us
  • Billing or purchase information

We collect your personal information in order to provide goods and services to you.
Providing some information is optional. If you choose not to enter your personal information, we'll be unable to provide information about goods and services that you have purchased or requested from us.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@thecore.co.nz, or 09 363 2001, or 111 Newton Road, Eden Terrace, Auckland 1010, New Zealand.

Legal

Welcome to The Core, New Zealand’s leading digital device repairer and refurbished device retailer.

Find a Store 0800 002 759
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How would you like to get your device to us?

You’re about to join thousands of other Kiwis that have had their device repaired by the professional technicians at The Core. We have a number of options for your getting your device to us for repair.

Eden Terrace

111 Newton Road
Eden Terrace, Auckland 1010

Get Directions >

Phone: 09 363 2001
Email: info@thecore.co.nz



Hours / Parking

Monday-Friday 8:30AM-5:30PM
Weekends 10AM-3PM
Public holidays 10AM-3PM

Off-street parking available

Auckland Central

6/36 Lorne St
Auckland Central, Auckland 1010

Get Directions >

Phone: 09 363 2002
Email: info@thecore.co.nz



Hours

Monday-Friday 9AM-5:30PM
Weekends Closed
Public holidays Closed
Quote
Price includes GST
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Device Description
Please describe what type of device you have and the problems it is experiencing. Please try to be descriptive and, if possible, include the model or serial number.
Add Description
Device Category
Device Type
Device Generation
Device Screen
Device Brand
Device Model
Broken Component
Diagnostic Test
If you are not sure what is wrong, has liquid damage, your device is not turning on or there are multiple issues we recommened a diagnostic test. We will inspect the components of your device and determine what needs to be repair.
As this is not a standard repair we require a diagnostic test to be performed in order to effectively determine the issues and possible solutions.
Incurs a rebateable $80 diagnostic fee.
Incurs a $80 diagnostic fee.
Delivery Method
First and Last Name
Company Name

Optional. Provide this to invoice your repair to a company.

Email Address

We will send your booking confirmation to this.

Phone Number

If we need to contact you we will use this number.

Device Password/Passcode

Optional. This allows us to test your device and ensure the repair was successful.

First and Last Name
Company Name

Optional. Provide this to invoice your repair to a company.

Email Address

We will send your booking confirmation to this.

Phone Number

If we need to contact you we will use this number.

Device Password/Passcode

Optional. This allows us to test your device and ensure the repair was successful.

Booking In Your Device...
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Booking Recieved
We have received your booking and have sent you an email.
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Cardholder Name
Card Number

Your payment details are securely processed by Stripe and are not visible to The Core.

Booking Complete
Your booking reference and what to do next have been emailed to you.
Your reference number is booking failed.
Payment Confirmed
Your payment was successful. Your booking reference and what to do next have been emailed to you.
Your reference number is booking failed.
Payment Declined
Your payment was declined. Please try again or opt to pay later.
Payment Failed
There was an error while processing your payment. Your payment may been approved, we recommend you call us to check.
Booking Failed
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Flick us a message

We endeavour to answer emails as fast as possible during business hours.
If your query is urgent, please feel free to call us on 0800 002 759.

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