Warranty

The Core provides a return to base warranty on all repairs unless otherwise stated. The warranty only covers faults of or caused by parts installed or the repair itself. Physical damage voids your warranty. Warranty duration is as follows:

  • Logicboard repairs – 3 months
  • Computer repairs, excluding logicboards – 12 months
  • Phone and tablet repairs, excluding logicboards and batteries – lifetime
  • All other repairs – 12 months

Lifetime Definition

A ‘lifetime’ warranty lasts for the greater of 12 months after the repair or when the product is marked ‘vintage’ or ‘obsolete’

Legal

Welcome to The Core, New Zealand’s leading digital device repairer and refurbished device retailer.

Find a Store 0800 002 759
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How would you like to get your device to us?

You’re about to join thousands of other Kiwis that have had their device repaired by the professional technicians at The Core. We have a number of options for your getting your device to us for repair.

Eden Terrace

111 Newton Road
Eden Terrace, Auckland 1010

Get Directions >

Phone: 09 363 2001
Email: info@thecore.co.nz



Hours / Parking

Monday-Friday 8:30AM-5:30PM
Weekends 10AM-3PM
Public holidays 10AM-3PM

Off-street parking available

Auckland Central

6/36 Lorne St
Auckland Central, Auckland 1010

Get Directions >

Phone: 09 363 2002
Email: info@thecore.co.nz



Hours

Monday-Friday 9AM-5:30PM
Weekends Closed
Public holidays Closed
Quote
Price includes GST
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Device Description
Please describe what type of device you have and the problems it is experiencing. Please try to be descriptive and, if possible, include the model or serial number.
Add Description
Device Category
Device Type
Device Generation
Device Screen
Device Brand
Device Model
Broken Component
Diagnostic Test
If you are not sure what is wrong, has liquid damage, your device is not turning on or there are multiple issues we recommened a diagnostic test. We will inspect the components of your device and determine what needs to be repair.
As this is not a standard repair we require a diagnostic test to be performed in order to effectively determine the issues and possible solutions.
Incurs a rebateable $80 diagnostic fee.
Incurs a $80 diagnostic fee.
Delivery Method
First and Last Name
Company Name

Optional. Provide this to invoice your repair to a company.

Email Address

We will send your booking confirmation to this.

Phone Number

If we need to contact you we will use this number.

Device Password/Passcode

Optional. This allows us to test your device and ensure the repair was successful.

First and Last Name
Company Name

Optional. Provide this to invoice your repair to a company.

Email Address

We will send your booking confirmation to this.

Phone Number

If we need to contact you we will use this number.

Device Password/Passcode

Optional. This allows us to test your device and ensure the repair was successful.

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We endeavour to answer emails as fast as possible during business hours.
If your query is urgent, please feel free to call us on 0800 002 759.

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